Terms & Conditions

The information or personal data provided by the Customer will be processed in accordance with the Data Protection Policies. By using this Site and/or placing a product order through https://storosso.com, the Customer expressly and unequivocally consents to the processing of this information and data and declares that all information and data provided are truthful and accurate and that they have obtained the prior written consent of the owner of the information and/or data, in the event that the information and data provided through the Site do not belong to them.

By using this Site and/or placing any product order through it, the Customer undertakes to:

https://storosso.com, becoming a member of https://storosso.com and benefiting from all the advantages of account registration.

Please note that you are solely responsible for maintaining the confidentiality and security of your account. You are also solely responsible for all activities that take place through or in connection with your account and agree to immediately notify SRL Storosso of any unauthorized use of your account or any other security breach. SRL Storosso will not be liable for damages resulting from unauthorized use of your account.

Fraud

Unauthorized access attempts to the Site including but not limited to any attempt to access another Customer’s personal data, to modify the content of the https://storosso.com site or to affect the performance of the server on which it runs will be considered attempts to defraud the https://storosso.com site and will be reported to the competent authorities, initiating criminal investigation against the person or persons who attempted this act.

Communication

Opinions or communications containing insults or inappropriate language will be excluded from the site or ignored.

By using the contact form or the service present on the site, the Customer allows SRL Storosso to contact them by any available means including electronic means.

Partial or complete filling of the contact form and sending it does not in any way represent a commitment on the part of SRL Storosso to contact the Customer.

Cookies

The https://storosso.com site uses its own cookies and cookies installed by third parties, such as Google, to provide you with the best possible experience on the site. The cookies used on this Site provide valuable feedback and help us in our attempt to improve the online experience.

An “Internet Cookie” is a small file, consisting of letters and numbers, which will be stored on a user’s computer, mobile terminal, or other equipment from which the Internet is accessed. It is not a virus and does not request personal information to be used.

Cookies ensure the user a pleasant browsing experience and support the efforts of many websites to provide comfortable services to users, as they store important information that improves the Internet browsing experience (e.g. language settings in which a site is desired to be accessed; keeping a user logged in; online banking security; keeping products in the shopping cart, etc.)

Some browsers offer you the possibility to control cookies, in the sense of deactivating them. However, you should keep in mind that disabling cookies could also lead to a decrease in the quality of your visits to the https://storosso.com site.

See details in the Privacy Policy2.

The order is placed through our order system, by completing the order form. All orders are subject to acceptance by us, and we will confirm acceptance by sending you an email confirming the shipment of the product (“Shipping Confirmation”). By completing the order, the Customer consents that all data provided by them, necessary for the purchasing process, are correct, complete, and true at the time of placing the order.

If a Customer modifies their personal data, using the forms available on the Site, all existing contracts in progress at that time will retain the data defined/accepted by the Customer before the time of modification.

All product orders depend on the availability of the respective products in our stocks. In this regard, in the event that supply difficulties arise or if the products are no longer in stock, we reserve the right to inform you about the modified delivery term. If you do not wish to order these products and if we have already received

We reserve the right to remove any product from this Site at any time, at our discretion and/or to remove or modify any material or information from this Site. Although we make every effort to always process all placed orders, there may be exceptional circumstances that oblige us to refuse processing an order after sending the Order Confirmation message, and we reserve the right to do so at any time. We will have no liability towards the Customer or any third party for removing any product from this Site, for removing or modifying any material or content from this Site, or for not processing an order after the Order Confirmation message has been sent.

SRL Storosso will notify the Customer of the unavailability of an ordered product, and the Customer has the possibility to accept or refuse the partial order.

For information related to the order, you can send an email to info@storosso.com.

Orders placed from Monday to Friday will be processed within 24 hours of receiving them, and orders placed on Saturdays and Sundays will be processed every Monday. If these dates change, the new terms will be announced both on the Site and in electronic communication.

The information provided in the Terms and the data contained in this Site do not constitute an offer of sale, but an invitation to offer. There will be no contract between the Customer and SRL Storosso in connection with any product until your order is expressly accepted by us. If the offer is not accepted, and funds have already been withdrawn from your account, these will be fully refunded.

The contract regarding the purchase of a product (“Contract”) is concluded only at the moment of transmitting the Shipping Confirmation.

The prices displayed on our Site do not include VAT, as buyers from the EU and UK do not have the obligation to pay VAT, but do not include delivery costs, which will be added to the total amount due, as specified in the Transport and Delivery Conditions section.

Prices can be revised at any time, without any prior communication, but (with the exceptions mentioned above), no potential change will affect any of your orders for which, prior to the price changes, an Order Confirmation has already been sent.

In the online store, we grant different types of discounts. Any discount code can be used only once, unless explicitly stated otherwise.

After the Customer has selected all products they wish to purchase by adding them to the shopping cart, the next step is to go through the order completion process and make the payment. To do this, the Customer must follow the steps in the purchase process, completing or verifying the information requested at each step. Moreover, throughout the purchase process, before making the payment, the Customer can modify the order data. Also, if the Customer is a registered member, a history of all orders placed by them will be available in the “My Account” section.

The payment method is: Cash on Delivery via Courier (except UK) and Online.

Payment is made in conditions of complete safety, without charging any kind of commission. Card data is processed through the STRIPE payment processor, and https://storosso.com does not request or store any details regarding Customers’ cards. To properly complete the transaction, you must provide the card code (all digits from the four groups on the face of the card), expiration date, and the last three digits on the back of the card inscribed on the band with your signature (depending on the type of card, these may be missing).

Credit cards are subject to validation and authorization checks by the issuing institution. If we do not receive the necessary authorization, we will not assume responsibility for any delay in the delivery of ordered products or, as the case may be, non-delivery of these products and we will no longer be able to conclude any Contract with you.

Secure Socket Layer (SSL)

The https://storosso.com site uses SSL encryption on all web pages where payments are made. To be able to shop through these services, you must use a browser that allows SSL, such as Firefox, Safari, Google Chrome, Opera, Internet Explorer, or other compatible ones, thus, we will be able to protect the confidentiality of your personal data.

3D Secure

3D-Secure is an anti-fraud system developed by Visa and Mastercard.

Using this system allows increasing the security of online transactions. In case of loss or theft, the card enrolled in 3D Secure cannot be used by third parties for online purchases.

The authentication process does not require the installation of any special application on your computer and does not hamper internet navigation.

Subject to the provisions of Article 5 above regarding product availability, except in cases where there are extraordinary circumstances, we will make every effort to complete your order with the product(s) listed in the Order Confirmation by the date specified in the Shipping Confirmation mentioned or, if the estimated delivery date is not specified, within the estimated timeframe indicated when selecting the delivery method and, in any case, within a maximum of 7 calendar days (for EU states) and 10 days for the UK from the date of the Shipping Confirmation.

However, delays may occur due to reasons such as the occurrence of unforeseen circumstances or the delivery area.

If, for objective reasons, we cannot respect the delivery date, we will inform you about this situation and offer you the option of maintaining the order with a new delivery date or canceling the order with a refund of the entire amount paid. Please note that we do not deliver on Sundays.

For the purposes of these Terms, “delivery” is considered to have taken place or the order is considered to have been “delivered” when you or a third party designated by you enters into physical possession of the products, which is demonstrated by a signature of receipt of the order at the agreed delivery address.

If the product order does not reach you in the estimated delivery time, we kindly ask you to contact us using the following data: email address: info@storosso.com.

In the case of delivery by courier, if the Customer is not found at the mentioned address, in the time interval established by mutual agreement, the courier will return once more after managing to contact them (with the exception of), after which the order will be canceled and the product returned to the place of business Romania, bd. Cluj-Napoca, bd. Muncii 10, with the Customer

having to bear the costs of a new delivery, regardless of the value of the ordered products.

If the packages show signs of damage (torn, opened package, etc.) we recommend that you refuse to pick up the package and communicate this to us at the email address info@storosso.com.

After opening the package, if it contains damaged products, or they do not correspond to the invoiced products, please contact us within 24 hours of receiving the package at the email address info@storosso.com and attach a picture of the products or the package.

SRL Storosso is not responsible for product defects occurring as a result of handling or transport by the courier.

If the delivery and/or order initialization terms cannot be respected, SRL Storosso will notify the customer regarding these aspects and regarding the estimated term of delivery completion, without either party being able to claim damages from the other regardless of the situation that generated the delay.

Product delivery can be made in EU States and the UK, clients from Wales or Scotland will address a request by email with mandatory indication of the Postal Code where the order is to be delivered. Delivery method: Courier

The courier will try to deliver from the delivery address mentioned in the order completion page. If delivery is not successful, the package will be returned to the headquarters of SRL Stosrosso and the order will be canceled, with the customer having to bear the costs of a new delivery, regardless of the value of the ordered products. SRL Storosso partially covers the cost of transport, thus indicating lower prices for delivery than those indicated by the delivery company.

The delivery price is 20 Euros for Germany, Austria, Italy, Belgium, Denmark, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Spain, France, Hungary, Bulgaria, GREECE, POLAND, CZECH REPUBLIC, CROATIA, SLOVENIA, SLOVAKIA. The delivery price for Finland, Portugal, Sweden is 40 Euros. The delivery price for Romania is 6 euros. The delivery price for England is 20 pounds sterling, for Wales and Scotland please respectfully contact us at the email address info@storosso.com with mandatory indication of the Postal Code.

All risks related to products (including loss and damage) will revert to the Customer from the moment of delivery, when the Customer or when a third party designated by the Customer, other than the courier, enters into physical possession of the products.

The right of ownership over the products will be transferred to the Customer only after we receive full payment of all amounts due for products, including delivery costs, or upon delivery (as defined in

Article 9 above), if this occurs at a later date. The legal right of ownership over the products will immediately revert to SRL Storoso if we reimburse the Customer for any such payment.

In case of adverse/unpleasant reactions as an effect of using the products, you are requested to notify the Quality Control Department of SRL Storosso company, describing the problem in detail, for a correct and relevant evaluation from our specialists. To get in touch with them, please send an email to info@storosso.com.

Legal guarantee of conformity

The relationship between the parties is governed by the following normative acts:

• GO no. 21/1992 regarding consumer protection
• GEO no. 34/2014 regarding consumer rights in contracts concluded with professionals
• Law no. 363/2007 regarding combating unfair commercial practices in the relationship with consumers and harmonizing regulations with European legislation on consumer protection
• Law 365/2002 regarding electronic commerce

In case of lack of conformity, it is necessary to present the non-conforming product in its original packaging, along with its accessories as well as proof of its purchase. If the products arrive without these documents, the products can be returned to the requestor/sender without resolving the warranty.

This site is protected by copyright.

All content of the https://storosso.com site, including texts, images, graphic elements, audio and video files, trademarks, service marks, industrial designs and models, trade names are the exclusive property of SRL Storosso and cannot be reproduced, modified, transmitted, reused, appropriated, utilized, or used in a public manner or with commercial purposes, without obtaining the prior written consent of SRL Storosso. SRL Storosso is the sole entity entitled to use the intellectual and industrial property rights and the associated publicity rights, not granting any license, any other right than that of consulting the Site.

Any reproduction or representation, in whole or in part, of the site or any of the elements that compose it, regardless of the medium and regardless of the form, for other purposes, especially commercial ones, is expressly prohibited.

Any request for authorization must be sent to the following address: Romania, Cluj-Napoca, bd. Muncii 10, CP 4000641. Any unauthorized use, violation of copyright or other intellectual and industrial property protection rights may generate the filing of civil or criminal actions.

The Contract concluded between SRL Storosso and the Customer has a binding character for each of the parties.

The Customer cannot transfer, assign, encumber, or alienate in any other way a Contract or any of their rights or obligations arising from it, without obtaining prior written consent from SRL Storosso.

SRL Storosso can transfer, assign and/or subcontract or alienate in any other way a Contract or any of our rights or obligations arising from it, at any time and throughout the duration of the Contract. To avoid any ambiguity, any such transfer, assignment, encumbrance, or other alienation will not affect the Customer’s legal rights as a consumer and will not cancel, reduce, or limit in any other way any warranty that has been granted to the Customer, expressly or implicitly.

SRL Storosso may send you notifications regarding the company’s activity and the https://storosso.com Site to the email address entered in the notification subscription form or by other means of communication.

Receiving notifications implies selecting the corresponding option by completing a form by the Customer through the https://storosso.com Site

or through a campaign page of Storosso company, as well as unconditional acceptance of the Terms, in case they have not already expressed this agreement.

The data collected from the Customer for the purpose of sending notifications can and will be used by SRL Storosso within the limits of the Privacy Policy.

Renouncing the receipt of notifications by the Customer can be done at any time through the following methods:

1. Using the specially designated link within the newsletters. b. By contacting SRL Storosso, according to the contact information, and without any subsequent obligation of either party to the other or without either party being able to claim damages from the other.

Renouncing the receipt of notifications does not imply renouncing the consent given for the Terms.

SRL Storosso reserves the right to select the persons to whom it will send notifications as well as the right to eliminate from its database any Customer who has previously expressed their consent to receive notifications, without any subsequent commitment from SRL Storosso, or any prior notification of them.

SRL Storosso will not include in the notifications sent to the Customer any other kind of advertising material in the form of content that refers to any third party who is not a partner of SRL Storosso, at the time of dispatching the bulletin.

All information, articles, comments, and opinions published on the blog associated with this Site (“Blog”) are provided for informational and educational purposes.

These reflect the personal opinions of the authors and should not be interpreted as professional advice or official recommendations of SRL Storosso or the operator of the https://storosso.com site.

SRL Storosso does not guarantee the accuracy, reliability, or completeness of the information presented on the Blog and does not assume responsibility for any decision or action taken by readers based on the information or opinions expressed within it. Readers are encouraged to critically approach the published information and to consult professionals or specialists before making any decision based on the content of the Blog.

By accessing and using the Blog, users acknowledge and accept that all information provided is only of a general nature and is not intended to address the specific circumstances of any individual or entity. SRL Storosso assumes no obligation for any damages or losses, direct or indirect, resulting from the use, reliance, or actions undertaken based on the information presented on the Blog.

Also, some of the articles or content present on the Blog may be generated or assisted by artificial intelligence (“AI”) technologies. These are offered for the purpose of providing general perspectives and recommendations, without necessarily reflecting human opinions or professional expertise. AI-generated content is designed to stimulate thinking and discussion and should not be considered as a definitive source of information or advice. SRL Storosso and the operator of the https://storosso.com site do not assume responsibility for the accuracy or reliability of information generated by AI and do not guarantee that it meets our editorial standards or ethical values.

Users are advised to treat AI-generated content with caution and to consider it as a complementary resource, not a substitute for professional advice or human expertise. Any decision or action taken based on AI-generated content on the Blog is done at the user’s own risk, and SRL Storosso will not be liable for any consequence resulting from this use.

Any relationship established through the purchase of products or services through the Site is regulated and interpreted in accordance with the laws of Romania, and the Customer admits to submit to the exclusive jurisdiction of the competent courts in Romania.

Any conflict between SRL Storosso and another party is subject to an amicable resolution. If a common point is not reached through this method, jurisdiction belongs to the courts of law in Romania.

Products purchased from the www.storosso.com website can be returned within 14 working days from the date of receiving them. The return can be processed only by respecting the following conditions:

• you must notify us in writing which product you wish to return, the date on which it was delivered to you, and if you wish to replace it with another product
• the product is intact (has not been used, washed, torn, stained, or damaged from other causes)
• the product must be in its original intact packaging with all labels and accessories intact, as well as the documents that accompanied it along with the corresponding invoice. Transport costs for the return are borne by the customer and we recommend that the return be made with the same transport service. If you do not wish to replace it with another product, we can return the value of the order according to the law within 14 days from the date of receiving the return.

SRL Storosso reserves the right to terminate the activity of the Site without any prior notification.