TERMS & CONDITIONS

The information or personal data provided by the Customer will be processed in accordance with the Data Protection Policies. By using this Site and/or placing a product order through https://storosso.com, the Customer expressly and unequivocally consents to the processing of this information and data and declares that all information and data provided are truthful and accurate and that they have obtained the prior written consent of the owner of the information and/or data, in the event that the information and data provided through the Site do not belong to them.

By using our website and services, you acknowledge and agree that we may collect certain information, including UTM parameters, device information, and data submitted via forms. This data helps us improve our marketing, analytics, and service delivery.

We utilize trusted third-party providers, such as Zoho, to securely process and store your information. For full details on how we collect, use, and protect your personal data, please see our Privacy Policy.

By using this Site and/or placing any product order through it, the Customer undertakes to:

https://storosso.com, becoming a member of https://storosso.com and benefiting from all the advantages of account registration.

Please note that you are solely responsible for maintaining the confidentiality and security of your account. You are also solely responsible for all activities that take place through or in connection with your account and agree to immediately notify SRL Storosso of any unauthorized use of your account or any other security breach. SRL Storosso will not be liable for damages resulting from unauthorized use of your account.

Fraud

Unauthorized access attempts to the Site including but not limited to any attempt to access another Customer’s personal data, to modify the content of the https://storosso.com site or to affect the performance of the server on which it runs will be considered attempts to defraud the https://storosso.com site and will be reported to the competent authorities, initiating criminal investigation against the person or persons who attempted this act.

Communication

Opinions or communications containing insults or inappropriate language will be excluded from the site or ignored.

By using the contact form or the service present on the site, the Customer allows SRL Storosso to contact them by any available means including electronic means.

Partial or complete filling of the contact form and sending it does not in any way represent a commitment on the part of SRL Storosso to contact the Customer.

Cookies

The https://storosso.com site uses its own cookies and cookies installed by third parties, such as Google, to provide you with the best possible experience on the site. The cookies used on this Site provide valuable feedback and help us in our attempt to improve the online experience.

An “Internet Cookie” is a small file, consisting of letters and numbers, which will be stored on a user’s computer, mobile terminal, or other equipment from which the Internet is accessed. It is not a virus and does not request personal information to be used.

Cookies ensure the user a pleasant browsing experience and support the efforts of many websites to provide comfortable services to users, as they store important information that improves the Internet browsing experience (e.g. language settings in which a site is desired to be accessed; keeping a user logged in; online banking security; keeping products in the shopping cart, etc.)

Some browsers offer you the possibility to control cookies, in the sense of deactivating them. However, you should keep in mind that disabling cookies could also lead to a decrease in the quality of your visits to the https://storosso.com site.

See details in the Privacy Policy2.

The order is placed through our order system, by completing the order form. All orders are subject to acceptance by us, and we will confirm acceptance by sending you an email confirming the shipment of the product (“Shipping Confirmation”). By completing the order, the Customer consents that all data provided by them, necessary for the purchasing process, are correct, complete, and true at the time of placing the order.

If a Customer modifies their personal data, using the forms available on the Site, all existing contracts in progress at that time will retain the data defined/accepted by the Customer before the time of modification.

All product orders depend on the availability of the respective products in our stocks. In this regard, in the event that supply difficulties arise or if the products are no longer in stock, we reserve the right to inform you about the modified delivery term. If you do not wish to order these products and if we have already received

We reserve the right to remove any product from this Site at any time, at our discretion and/or to remove or modify any material or information from this Site. Although we make every effort to always process all placed orders, there may be exceptional circumstances that oblige us to refuse processing an order after sending the Order Confirmation message, and we reserve the right to do so at any time. We will have no liability towards the Customer or any third party for removing any product from this Site, for removing or modifying any material or content from this Site, or for not processing an order after the Order Confirmation message has been sent.

SRL Storosso will notify the Customer of the unavailability of an ordered product, and the Customer has the possibility to accept or refuse the partial order.

For information related to the order, you can send an email to info@storosso.com.

Orders placed from Monday to Friday will be processed within 24 hours of receiving them, and orders placed on Saturdays and Sundays will be processed every Monday. If these dates change, the new terms will be announced both on the Site and in electronic communication.

The information provided in the Terms and the data contained in this Site do not constitute an offer of sale, but an invitation to offer. There will be no contract between the Customer and SRL Storosso in connection with any product until your order is expressly accepted by us. If the offer is not accepted, and funds have already been withdrawn from your account, these will be fully refunded.

The contract regarding the purchase of a product (“Contract”) is concluded only at the moment of transmitting the Shipping Confirmation.

The prices displayed on our Site are the final product prices payable by the Customer, excluding delivery charges unless otherwise stated.

Delivery charges are calculated separately based on the delivery destination and are displayed before the Customer completes the order.

Where VAT becomes applicable under Romanian or European Union tax rules, the prices and taxes charged at checkout will be adjusted in accordance with the applicable legislation.

Prices may be changed at any time. However, any price change will not affect orders already accepted by Storosso S.R.L.

Promotional discounts or discount codes may be subject to separate terms and conditions and may be limited in duration, use, products, or availability.

Shipping costs, where applicable, are displayed at checkout before the order is completed. Storosso may offer free shipping or other shipping promotions from time to time, for selected products, countries or promotional periods.

After selecting the products they wish to purchase, the Customer can proceed to checkout, where the order details, delivery information and available payment methods can be reviewed before the order is finalized.

Payment methods may vary depending on the Customer’s country, delivery method and order details.

Available payment options may include:

• Cash on Delivery (COD) through the courier, where available;
• Payment by invoice;
• Online payment by card, including payment through a secure payment link provided by Storosso S.R.L.

The available payment method will be displayed during checkout or communicated to the Customer before the order is finalized.

Online card payments are processed securely through Stripe. Storosso S.R.L. does not store the Customer’s full payment card details.

Card payments may be subject to validation, authorization and security checks performed by the card issuer or payment processor. If a payment is not authorized, the order may not be completed.

PAYMENT SECURITY

The Storosso website uses secure encrypted connections (SSL/TLS) to protect data transmitted during checkout.

Where applicable, card payments may also use additional authentication measures such as 3D Secure, depending on the card issuer and payment provider.

Orders placed Monday through Friday are normally processed within 24 hours. Orders placed on weekends or public holidays are processed on the next business day.

Estimated delivery time within the European Union is 3–5 business days from dispatch.

Delivery times are estimates and may occasionally vary due to carrier delays, local delivery conditions, public holidays, or other circumstances outside our reasonable control.

Delivery is considered completed when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the products.

If an order does not arrive within the estimated delivery period, please contact us at info@storosso.com.

If a package arrives visibly damaged, we recommend notifying the courier where possible and contacting us at info@storosso.com as soon as possible.

SHIPPING RATES

For Bordopalla orders, we currently offer the following shipping rates within the European Union:

€20
• Romania
• Hungary

€25
• Germany
• Austria
• Italy
• Bulgaria
• Greece
• Poland
• Czech Republic
• Croatia
• Slovenia
• Slovakia

€35
• Belgium
• Denmark
• Estonia
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• France
• Portugal
• Spain

€40
• Ireland
• Finland
• Sweden

Shipping costs are displayed before completion of the order.

We may also be able to ship to countries or regions not listed above. Please contact us at info@storosso.com with your delivery country and postal code, and we will provide the final shipping cost and estimated delivery time before you place your order.

RETURNS AND REFUNDS

Products purchased from www.storosso.com may be returned within 30 calendar days from the date of delivery.

Our 30-day return policy is offered in addition to, and does not limit, any statutory consumer rights available under applicable law, including the statutory right of withdrawal applicable to eligible distance purchases within the European Union.

If you change your mind or decide that the product is not right for you, you may request a return by contacting info@storosso.com and providing:

• your order details;
• the product you wish to return;
• the date the order was delivered;
• whether you prefer a replacement or a refund.

The product may be opened and reasonably inspected after delivery.

Returned products must be complete and undamaged beyond what is reasonably necessary to inspect their nature, characteristics and functionality. All supplied parts, accessories and documentation should be included.

Whenever reasonably possible, please return the product in its original packaging.

Storosso SRL covers the cost of eligible return shipping. The Customer is not charged for eligible return shipping.

After a return request is accepted, we will provide the applicable return instructions and, where appropriate, arrange or provide the return shipping method.

For returns made under the statutory right of withdrawal, refunds will be processed within the period required by applicable law. We may withhold reimbursement until we have received the returned product or the Customer provides evidence that the product has been sent back, whichever occurs first.

For returns made under our voluntary 30-day return policy after the statutory withdrawal period has expired, the refund will be processed after the returned product has been received and inspected.

Approved refunds will be issued to the original payment method.

We may reduce the refund where the product has been used or handled beyond what is reasonably necessary to establish its nature, characteristics and functionality and this has resulted in a loss of value.

For questions regarding returns, replacements or refunds, please contact info@storosso.com.

LEGAL GUARANTEE AND DEFECTIVE PRODUCTS

Consumers within the European Union benefit from the statutory legal guarantee provided by applicable consumer protection law.

If a product is defective, damaged, or does not conform to the contract, please contact us at info@storosso.com with your order details and a description of the issue.

Depending on the circumstances and applicable law, the Customer may be entitled to repair, replacement, a price reduction, or a refund.

These rights are separate from and are not limited by our voluntary 30-day return policy.

All risks related to products (including loss and damage) will revert to the Customer from the moment of delivery, when the Customer or when a third party designated by the Customer, other than the courier, enters into physical possession of the products.

The right of ownership over the products will be transferred to the Customer only after we receive full payment of all amounts due for products, including delivery costs, or upon delivery (as defined in

Article 9 above), if this occurs at a later date. The legal right of ownership over the products will immediately revert to SRL Storoso if we reimburse the Customer for any such payment.

In case of adverse/unpleasant reactions as an effect of using the products, you are requested to notify the Quality Control Department of SRL Storosso company, describing the problem in detail, for a correct and relevant evaluation from our specialists. To get in touch with them, please send an email to info@storosso.com.

Legal guarantee of conformity

The relationship between the parties is governed by the following normative acts:

• GO no. 21/1992 regarding consumer protection
• GEO no. 34/2014 regarding consumer rights in contracts concluded with professionals
• Law no. 363/2007 regarding combating unfair commercial practices in the relationship with consumers and harmonizing regulations with European legislation on consumer protection
• Law 365/2002 regarding electronic commerce

In case of lack of conformity, it is necessary to present the non-conforming product in its original packaging, along with its accessories as well as proof of its purchase. If the products arrive without these documents, the products can be returned to the requestor/sender without resolving the warranty.

This site is protected by copyright.

All content of the https://storosso.com site, including texts, images, graphic elements, audio and video files, trademarks, service marks, industrial designs and models, trade names are the exclusive property of SRL Storosso and cannot be reproduced, modified, transmitted, reused, appropriated, utilized, or used in a public manner or with commercial purposes, without obtaining the prior written consent of SRL Storosso. SRL Storosso is the sole entity entitled to use the intellectual and industrial property rights and the associated publicity rights, not granting any license, any other right than that of consulting the Site.

Any reproduction or representation, in whole or in part, of the site or any of the elements that compose it, regardless of the medium and regardless of the form, for other purposes, especially commercial ones, is expressly prohibited.

Any request for authorization must be sent to the following address: Romania, Cluj-Napoca, bd. Muncii 10, CP 4000641. Any unauthorized use, violation of copyright or other intellectual and industrial property protection rights may generate the filing of civil or criminal actions.

The Contract concluded between SRL Storosso and the Customer has a binding character for each of the parties.

The Customer cannot transfer, assign, encumber, or alienate in any other way a Contract or any of their rights or obligations arising from it, without obtaining prior written consent from SRL Storosso.

SRL Storosso can transfer, assign and/or subcontract or alienate in any other way a Contract or any of our rights or obligations arising from it, at any time and throughout the duration of the Contract. To avoid any ambiguity, any such transfer, assignment, encumbrance, or other alienation will not affect the Customer’s legal rights as a consumer and will not cancel, reduce, or limit in any other way any warranty that has been granted to the Customer, expressly or implicitly.

SRL Storosso may send you notifications regarding the company’s activity and the https://storosso.com Site to the email address entered in the notification subscription form or by other means of communication.

Receiving notifications implies selecting the corresponding option by completing a form by the Customer through the https://storosso.com Site

or through a campaign page of Storosso company, as well as unconditional acceptance of the Terms, in case they have not already expressed this agreement.

The data collected from the Customer for the purpose of sending notifications can and will be used by SRL Storosso within the limits of the Privacy Policy.

Renouncing the receipt of notifications by the Customer can be done at any time through the following methods:

1. Using the specially designated link within the newsletters. b. By contacting SRL Storosso, according to the contact information, and without any subsequent obligation of either party to the other or without either party being able to claim damages from the other.

Renouncing the receipt of notifications does not imply renouncing the consent given for the Terms.

SRL Storosso reserves the right to select the persons to whom it will send notifications as well as the right to eliminate from its database any Customer who has previously expressed their consent to receive notifications, without any subsequent commitment from SRL Storosso, or any prior notification of them.

SRL Storosso will not include in the notifications sent to the Customer any other kind of advertising material in the form of content that refers to any third party who is not a partner of SRL Storosso, at the time of dispatching the bulletin.

All information, articles, comments, and opinions published on the blog associated with this Site (“Blog”) are provided for informational and educational purposes.

These reflect the personal opinions of the authors and should not be interpreted as professional advice or official recommendations of SRL Storosso or the operator of the https://storosso.com site.

SRL Storosso does not guarantee the accuracy, reliability, or completeness of the information presented on the Blog and does not assume responsibility for any decision or action taken by readers based on the information or opinions expressed within it. Readers are encouraged to critically approach the published information and to consult professionals or specialists before making any decision based on the content of the Blog.

By accessing and using the Blog, users acknowledge and accept that all information provided is only of a general nature and is not intended to address the specific circumstances of any individual or entity. SRL Storosso assumes no obligation for any damages or losses, direct or indirect, resulting from the use, reliance, or actions undertaken based on the information presented on the Blog.

Also, some of the articles or content present on the Blog may be generated or assisted by artificial intelligence (“AI”) technologies. These are offered for the purpose of providing general perspectives and recommendations, without necessarily reflecting human opinions or professional expertise. AI-generated content is designed to stimulate thinking and discussion and should not be considered as a definitive source of information or advice. SRL Storosso and the operator of the https://storosso.com site do not assume responsibility for the accuracy or reliability of information generated by AI and do not guarantee that it meets our editorial standards or ethical values.

Users are advised to treat AI-generated content with caution and to consider it as a complementary resource, not a substitute for professional advice or human expertise. Any decision or action taken based on AI-generated content on the Blog is done at the user’s own risk, and SRL Storosso will not be liable for any consequence resulting from this use.

Any relationship established through the purchase of products or services through the Site is regulated and interpreted in accordance with the laws of Romania, and the Customer admits to submit to the exclusive jurisdiction of the competent courts in Romania.

Any conflict between SRL Storosso and another party is subject to an amicable resolution. If a common point is not reached through this method, jurisdiction belongs to the courts of law in Romania.

Return Policy

Products purchased from www.storosso.com may be returned within 30 calendar days from the date of delivery.

To request a return, please contact us in writing at info@storosso.com and include:

• The product(s) you wish to return
• Your order number and delivery date
• Whether you prefer a replacement or a refund

Products may be opened and reasonably inspected after delivery. To be eligible for return, the product must be returned complete, with all accessories and documentation, and without damage beyond what is reasonably necessary to inspect the product.

Whenever reasonably possible, please return the product in its original packaging.

Storosso SRL covers the return shipping costs. We may provide return instructions or arrange collection through a courier service.

Once the returned product is received and inspected, we will process the refund or replacement as requested. Approved refunds will be issued to the original payment method in accordance with applicable consumer protection laws.

This return policy does not affect any statutory consumer rights that may apply under applicable law.

SRL Storosso reserves the right to terminate the activity of the Site without any prior notification.